Customer Service and Virtual Assistance Expert: with over 3 years of experience in Health Services Administration, customer relations, and remote support, I am adept at handling high inquiry volumes while ensuring exceptional satisfaction and loyalty.
Skilled in Coordination and Efficiency: with a strong background in records management, CRM systems, and multitasking in fast-paced settings, consistently driving client-focused outcomes and operational precision.
Adaptable & Detail-Oriented Professional: eager to bring dynamic organizational and support skills to a forward-thinking team, enhancing communication, workflow, and client engagement.
Experience
The Fertility Consult
May 2024 – Nov 2024
Accra, Greater Accra, GHA
Coordinator and Personal Assistant
Manage daily operations, ensuring client support and excellent customer service.
Coordinate client intake, screening, and matching processes, liaising with medical professionals.
Maintain accurate records, schedule appointments, and develop efficiency-improving processes.
Prepare and submit client progress and agency performance reports.
Shantiwellness
Feb 2024 – Jun 2024
Accra, Greater Accra, GHA
Telesales Operator
Promoted products, handled customer inquiries, and accurately recorded CRM data.
Achieved sales targets through effective communication and objection handling.
Relayed customer feedback to sales and marketing teams to enhance service quality.
Corporate Universal Business Services Limited
Apr 2023 – Apr 2024
Accra, Greater Accra, GHA
Human Resource Officer
Led recruitment, onboarding, and performance management initiatives.
Strengthened employee satisfaction and communication between staff and management.
Managed documentation and conducted proactive workforce planning.
GUO Transport
Sep 2023 – Feb 2024
Accra, Greater Accra, GHA
Customer Services Representative
Provided exceptional customer service, scheduled appointments, and managed inquiries.
Supported administrative tasks including data entry, scheduling, and maintaining confidentiality.
University Hospital
Oct 2021 – Oct 2022
Accra, Greater Accra, GHA
Customer Services Representative
Coordinated patient registrations, insurance verification, and follow-up scheduling.
Managed billing, and co-payment collection, and ensured patient confidentiality.
Education
University of Ghana
Aug 2017 – Jul 2021
Bachelor of Science In Administration, Health Services Administration