Beatrice Nketsiah

Virtual Assistant

Message

Intro

Accra, Ghana

Studied Health Services Administration at University of Ghana

Commercial Real Estate

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Joined November 25, 2024

Skills

Languages

English

Fluent

About

Customer Service and Virtual Assistance Expert: with over 3 years of experience in Health Services Administration, customer relations, and remote support, I am adept at handling high inquiry volumes while ensuring exceptional satisfaction and loyalty. Skilled in Coordination and Efficiency: with a strong background in records management, CRM systems, and multitasking in fast-paced settings, consistently driving client-focused outcomes and operational precision. Adaptable & Detail-Oriented Professional: eager to bring dynamic organizational and support skills to a forward-thinking team, enhancing communication, workflow, and client engagement.

Experience

The Fertility Consult

May 2024 – Nov 2024

Accra, Greater Accra, GHA

Coordinator and Personal Assistant

Manage daily operations, ensuring client support and excellent customer service. Coordinate client intake, screening, and matching processes, liaising with medical professionals. Maintain accurate records, schedule appointments, and develop efficiency-improving processes. Prepare and submit client progress and agency performance reports.

Shantiwellness

Feb 2024 – Jun 2024

Accra, Greater Accra, GHA

Telesales Operator

Promoted products, handled customer inquiries, and accurately recorded CRM data. Achieved sales targets through effective communication and objection handling. Relayed customer feedback to sales and marketing teams to enhance service quality.

Corporate Universal Business Services Limited

Apr 2023 – Apr 2024

Accra, Greater Accra, GHA

Human Resource Officer

Led recruitment, onboarding, and performance management initiatives. Strengthened employee satisfaction and communication between staff and management. Managed documentation and conducted proactive workforce planning.

GUO Transport

Sep 2023 – Feb 2024

Accra, Greater Accra, GHA

Customer Services Representative

Provided exceptional customer service, scheduled appointments, and managed inquiries. Supported administrative tasks including data entry, scheduling, and maintaining confidentiality.

University Hospital

Oct 2021 – Oct 2022

Accra, Greater Accra, GHA

Customer Services Representative

Coordinated patient registrations, insurance verification, and follow-up scheduling. Managed billing, and co-payment collection, and ensured patient confidentiality.

Education

University of Ghana

Aug 2017 – Jul 2021

Bachelor of Science In Administration, Health Services Administration