Blessing Iwok, Customer Support Analyst

About

I am a people's person which means that I collaborate with other people in a team to achieve a common objective, I am naturally curious, always interested to learn something new, and I have experience with different areas of customer service: phone support, mail support, face to face, live chat. I believe your team can benefit from my experience. Outside of work,I love to spend time with family,read and take courses to better develop myself.

Experience

Hospitest Laboratories Limited

Feb 2019 – Dec 2021

Uyo, Akwaibom

Sales Representative

-Met frequently with technical, product management and service personnel to stay current on company offerings and business policies. -Sales Representative for the South -South Region of Nigeria. -Contacted customers and prospects to generate new business to achieve company goals. -Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations. -Recommended accurate and effective solutions to customers after identifying problems. -Retained excellent client satisfaction. -Developed and delivered engaging sales presentations to convey product benefits. -Completed customer contracts and warranties as part of administrative aspects of sales. -Drove business development through proactive networking and relationship-building strengths.

Ekpa Associates

Mar 2017 – Nov 2018

Uyo, Akwaibom

Real Estate Intern

-Developed and maintained a list of available properties suited to different needs and budgets for both commercial and industrial use. -Generated leads for sales and rental properties through cold calls and referrals. -Developed and deployed marketing collateral to promote properties and drive sales. -Prepared documents such as purchase agreements and disclosures and complete paperwork. -Coordinated appointments to show marketed properties. -Maintained efficient office operations by handling all errands and administrative functions. -Provided clerical support to company employees by copying, faxing and filing documents.

Hospitest Laboratories Limited

Jun 2015 – Jan 2017

Lagos, Nigeria

Customer Service Representative

-Drafted professional memos, letters and marketing copy to support business objectives and growth. -Directed incoming calls to internal personnel and departments, routing to the best-qualified department. -Welcomed all customers with friendly greeting, answered general questions, gathered the nature of visit and directed to specific offices. -Answered high-volume, multi-line telephone, directing calls to appropriate company personnel. -Scheduled and confirmed appointments and meetings for the Laboratory Scientist. -Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking. -Monitored and screened visitors to verify accessibility to inter-office personnel. -Sorted, received and distributed mail correspondence between departments and personnel. -Supported various administrative duties by proofreading, transcribing and invoicing. -Assisted in administrative duties for the office team, including making phone calls, copies and schedules. -Kept the reception area clean and neat to give visitors a positive first impression. -Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.

Education

University of Uyo

Jan 2012 – Nov 2017

Bachelor's degree , Estate Management

Blessing Iwok

Customer Support Analyst

Skills