Bojan Trajkovski, Customer Support Coordinator

About

I'd like to say for myself that I am an experienced customer support coordinator, my previous arrangements provided me the experience needed for this kind of a job. Starting with restaurant manager, dealing with customers needs and complaints through teaching people how to use a trucking software while also communicating with developers and upper management for developing the software to be top tier. What I can say for sure is that I will be a great asset to your company from which we can benefit mutually.

Experience

EMKO Inc.

Sep 2022 – Present

Chicago, IL

Logistics Coordinator

- Track and trace freight movements from origin to destination. - Ensure there's effective communication. - Clarify load requirements with carriers, confirming drivers have proper information (pick-up and delivery requirements) - Manage and coordinate multiple shipments across various modes of transportation, and whether it be trucks, vessels, trains, or aircraft, coordinators can know precisely where the freight is and its ETA. - Create solid and long-lasting relationships with carriers based on trust, accountability, and reliability. - Maintain and update the information provided by carriers to internal and external clients. - Keeping up to date with the best tracking methods. - Maximizing productivity by giving helpful feedback on load board priorities and other efficiencies. - Handle client issues according to the client's operating procedures or escalate them if needed. - Provide backup support to any other department or team member if required.

Compass Holding - SmartBoard

Aug 2020 – Aug 2022

Chicago, IL

Customer Support Coordinator

Introducing clients to SmartBoard TMS and its features with all of the necessary details regarding integration with other sectors from our Holding. Teaching newly acquired companies how to use the software with 1 on 1 live meetings while hearing their needs and workflow to make their SB more user-friendly. Implementing all documents and information about the company onto the SmartBoard software to be ready for work from day one. Giving referrals to other departments and introducing clients to the whole concept of integrating our Software with other Compass departments. Making weekly follow-ups with new clients if they have any difficulties using the SmartBoard. Fixing all kinds of problems that the Client can stumble on to whether is it a Safety, Dispatch, Billing, or Accounting problem. Giving new ideas for SmartBoard design and a better workflow along with the developers. Testing new and existing features to correct any errors for a flawless experience for our users.

Dolce & Cafe

Sep 2019 – Feb 2020

Houston, TX

Restaurant Manager

-Recruiting, training, and supervising staff - Ensuring compliance with licensing, hygiene, and health and safety legislation/guidelines - Promoting and marketing the business - Planning menus - Overseeing stock levels - Ordering supplies - Producing staff rotas - Handling customer inquiries and complaints - Taking reservations - Greeting and advising customers - Problem-solving - Setting targets

Education

University of Nis - Faculty of Physical Education and Sport

Oct 2021 – Oct 2022

Master of Physical Education and Sport, Kinesiology

EuroCollege

Oct 2019 – Mar 2022

Master of Business Administrator, Business Administration

Physical Education Sports and Health

Oct 2015 – Jun 2019

Graduated professor of physical education, Kinesiology

Bojan Trajkovski

Customer Support Coordinator

Skills

Languages