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Carmen Owens

Client Success Specialist

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Intro
San Antonio, United States
Customer Service Contractor at Compass Group USA
Business Consultant at SheCreature Creative
Hospitality
shecreaturecreative.com
Joined October 19, 2023

Skills

Languages

English
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Basic
About
Dedicated professional with a strong track record of exceptional customer service and strong client relationships in the dynamic and fast-paced hospitality industry. Proven expertise in client satisfaction, customer engagement, brand support, social media, events, and marketing strategies with remote and in-person teams.
Experience
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Compass Group USA
Feb 2023 – Present
San Antonio, TX
Customer Service Contractor
Selected to assess and interview potential team members, focusing on service quality. Elevate guest experiences through quick adaptability, organization, and customer focus.Champion production and special event services, ensuring alignment with client needs
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SheCreature Creative
Mar 2020 – Present
Remote and In-Person
Business Consultant
Conduct comprehensive business evaluation to identify opportunities for savings and growth. Craft and execute branding strategies for increased visibility, including pop-ups and special events. Leverage exceptional writing skills to produce impactful reports and proposals to aid decision-making.
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Chartwells Higher Ed
Jan 2022 – Dec 2022
Kerrville, TX
Dining Services Director
Oversaw $2.6M college hospitality operations as the primary client liaison. Crafted menus, marketing, schedules, and special events to meet client expectations. Maintained detailed record-keeping including audits, invoices, personnel records, billing. Created budgets and communicated weekly business trends with offsite corporate team.
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Silver Family Restaurants
Mar 2021 – Jan 2022
Columbus, OH
Customer Service Manager
Curated offerings for casual to upscale brands, using data analysis of customer preferences. Designed and implemented training programs to empower the team and optimize efficiency. Fostered robust relationships with stakeholders, amplifying client and customer engagement. Managed multi-location responsibilities including ordering, financials, production, sales.
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Ace Of Cups
Mar 2020 – Mar 2021
Columbus, OH
Client Services Broker
Adapted staffing, offerings, and budgets to navigate unprecedented public health challenges. Pioneered successful to-go menu program and effective social media campaign. Facilitated sale of the business and lease, assisting in a seamless transition to new ownership.
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Columbus Food League
Mar 2005 – Aug 2019
Columbus, OH
Hospitality Entrepreneur
Developed award-winning décor and on-trend menus that generated earned media. Oversaw licensing, safety, social media, marketing, and employee onboarding and training. Elevated employee satisfaction and retention rates far above industry standard. Developed training, HR policies, community outreach for restaurant group of 85+ employees. Forged partnerships with brokers, service providers, community leaders to enhance offerings. Promoted employee well-being with benefits, compensation, and personnel policies. Maintained meticulous health, safety, personnel records, and team communications.
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