I am an ex-crew member, was working on board 5-star cruise lines for 11 years. I have strong experience with Hospitality, customer services, and travel consultant. I speak Portuguese, English, Spanish, and Italian.
Experience
Influx Service
Jun 2022 – Jul 2023
remote
Customer Service Specialist
Delivering proactive and immediate support to customers anytime on the channel of their choice — phone, email, text, chat,
Royal Caribbean Cruise Line
May 2014 – Dec 2018
USA
Shorex - Tours
As a Shorex Staff, I was promote, explain, and sell excursion tours and packages to our guests. I was assigned to different venues on board or on shore and answered guest inquiries regarding tour sales, tour refunds, and general port and ship information
Education
University Catholic
Mar 1999 – Feb 2003
Bachelor , Social communication, publicity and advertisement