caroline mahumane

Friendly, responsive and persuasive customer service representative with excellent communication and listening skills

Message

Intro

Johannesburg, South Africa

Studied Mechanical Engineering at Tshwane South College

Studied at Rostec Technical College

Joined February 27, 2023

Skills

About

I am hard working and dedicated individual with experience in the customer service industry. I have 2 years experience working as a Receptionist which allowed me to have daily encounters with different kinds of customers ,this has increased my level of communication both verbal and written to an excellent level. I am very patient and I am always eager to learn where ever I can and I am very passionate about my work . Solving customer complaints is one of the most fulfilling part of my job as I get to make customer happy with my excellent services at their required standards.

Experience

Hire All

Sep 2019 – Dec 2021

Johannesburg

Receptionist

Confirmed appointments, communicated with clients and updated client records. Answered central telephone system and directed calls accordingly. Managed multiple tasks and met time-sensitive deadlines. Provided callers with address, directions, company website and related information Operated in and responsible for the reception area Operated Switchboard Received and sent out Emails Ordered stationary for every department Made bookings for clients Warmly welcomed visitors, as well worked on diverse range of administrative tasks. Resolved customer problems and complaints. Provided clerical support to company employees by copying, faxing and filing documents. Kept reception area clean and neat to give visitors positive first impression. Responded to inquiries from callers seeking information.

Education

Tshwane South College

Jan 2017 – Aug 2018

Engineering Studies Certificates , Mechanical Engineering

Rostec Technical College

Jan 2014 – Dec 2014

Grade 12