Cecilia Inyambe , Email / Live Chat / Customer Service Representive

About

My name is Cecilia Inyambe. I am a highly motivated individual with great customer service skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. I speak and write in English language fluently. I am open and enthusiastic about learning new technologies and practices. I have a natural ability to build relationships and solve problems. I am confident I can provide excellent service to customers. I am proficient in Microsoft soft , Excel, and PowerPoint skills.

Experience

Kayron International School

Jul 2020 – Jul 2023

Lagos, Nigeria

Customer Care Representative

Managing the staff, pupils, parents and visitors school entry system • Managing the school's main inbox, replying and forwarding messages • Operating the school's main telephone, transferring calls, or taking and delivering messages as appropriate • Updating the school calendar, adding a removing content as appropriate • Sending daily attendance via email • Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction • Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate

Til Logistics

Jul 2017 – Jul 2019

Lagos, Nigeria

Call Center Representative

Deal with a high volume of Inbound and Outbound phone calls to customers and drivers. • Create and respond to email communications with customers. • Cross-trained and provided back-up for customer service colleagues when needed. • Make recommendations with regard to transportation, routing, selection and assist to meet customer requirements. • Monitor the drivers movement via phone calls.

Education

University of Lagos

Sep 2016 – Jul 2022

B. Sc Business Administration , Business Administration

Cecilia Inyambe

Email / Live Chat / Customer Service Representive

Skills

Languages