Cesar Marquez

Customer Service Professional | Transforming Customer Experiences

Message

Intro

Hawthorne, CA, United States

PMU Artist at Independent Contractor

Consumer Services

Joined November 20, 2023

Skills

Languages

Spanish

Native or Bilingual

About

A highly motivated and customer-centric individual with over 5 years of experience in the fast-paced and dynamic field of customer service. Possessing a proven ability to build rapport with customers, identify their needs, and deliver exceptional service that exceeds expectations. Thrives in collaborative environments, fostering teamwork and contributing to a positive and productive work atmosphere. Key Strengths: Exceptional Communication Skills: Adept at communicating effectively with customers from diverse backgrounds, tailoring interactions to suit individual needs and preferences. Problem-Solving Expertise: Skilled in identifying and resolving customer issues promptly and efficiently, maintaining a calm and composed demeanor under pressure. Empathetic Approach: Possessing a genuine understanding of customer concerns and demonstrating empathy to build trust and rapport. Adaptability and Resilience: Adaptable to changing work demands and capable of handling challenging customer situations with professionalism and grace. Teamwork and Collaboration: Enjoys working collaboratively with colleagues to achieve shared goals and contribute to a supportive work environment. Work Interests: Seeking opportunities to leverage customer service expertise in a dynamic and growth-oriented organization. Eager to contribute to projects that enhance customer satisfaction and foster long-lasting relationships. Passionate about exploring new technologies and methodologies to improve customer service delivery. Seeking a challenging and rewarding role that allows for continuous learning and professional development.

Experience

Independent Contractor

Dec 2015 – Present

Mobile

PMU Artist

• Consult with clients to understand their preferences and desired outcome • Conduct thorough skin analysis and recommend appropriate procedures • Perform various permanent make-up techniques including micro-blading, shading and lip blush • Provide aftercare instructions and follow-up support • Ensure adherence to health and safety standards during procedures

Service Corporation International

May 2014 – Oct 2014

Omaha,NE

First Party Collections

• Built rapport with customers to discuss delinquent balances and understand payment issues • Developed plan to remove payments obstacles and negotiated payment plan • Maintained files and records of accounts following company confidentiality policies

T-Mobile

Sep 2012 – Dec 2013

Tlaquepaque, Jalisco

Technical Support I/II

• Responded to inbound/outbound calls to assist customers with resolving technical issues with their devices and resolved concerns or complaints in a professional manner • Processed insurance claims, payments, account closures and notices of outage reports • Maintained files and records utilizing company database software

Mainline Transportation

Jan 2010 – Nov 2010

Van Nuys,CA

Moving Quote Specialist

• Responded promptly to customer inquiries, provided accurate and detailed quotes for services • Coordinated with the Field Operations Team to ensure smooth transition for quoting to scheduling, ensured customer satisfaction and resolved concerns or complaints effectively • Updated and maintained records and files using company database