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Cherlene van Wyk

Customer service/ Sales/ Live chat/ Appointment setter

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Intro
Cape town, South Africa
Studied Social sciences at University of Stellenbosch
Consumer Services
Joined October 31, 2023

Skills

About
I pride myself as a well-organized, motivated and committed individual who is able to work well under stress and without supervision. I am a fast learner and quick to assimilate new ideas. I am an excellent team player, determined to meet deadlines, solve complex tasks and contribute to the growth of any organization that I work for. I can work independently and proactively in a fast-paced, dynamic environment. I am also a very attention to detail type of person.
Experience
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Canada auto experts
Feb 2023 – Aug 2023
Canada- Work from home South Africa
Verification representative/ Customer care consultant/ Sales
- Handling inbound and outbound calls, calling the clients from the companies CRM to pre-qualify them for auto financing and after the pre-qualification process I connect them to their local dealership. - I reported to the branch manager. - Updating clients records on the CRM & updating the companies CRM as directed by the manager. - Any special duties assigned by the manager. - Pre-qualifying local and international clients from 10 provinces in Canada. - Achieving and exceeding daily targets and quotas. - Building and maintaining relationships with customers to encourage repeat business. - Do follow-up courtesy calls. - Helping clients to refinance. - Booking appointments for my finance managers and senior specialists on the CRM. - Provide administrative support by gathering information for statistical reports.
Education
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University of Stellenbosch
Feb 2018 – Mar 2021
BA Social dynamics, Social sciences
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