Chikezie Nwankwo, Detail-oriented office administrator with 5+ years of experience ensuring offices runs smoothly and efficiently. Excited to join the team.

About

Detail-oriented office administrator with 5+ years of experience ensuring offices runs smoothly and efficiently. Excited to join the team at your organization and bring a new level of organization and attention to detail. Increased office efficiency at Profession Systems Co. by introducing a new ERP software package. An upbeat team player with an expansive toolkit of interpersonal skills and business operations knowledge.

Experience

Divine Company Ltd, Benin Nigeria

Jan 2016 – Jun 2023

Benin Nigeria

Office Administrator

• Deliver executive support to the Director of Engineering and 190+ people in the department. Offer travel support, calendar assistance and organization, maintain vacation and attendance records, and support human resources with all Engineering new hire candidate needs. • Monitor building maintenance and expansion, schedule conference rooms, annual event coordination and implementation, and serve as backup support to other departments. • During first 30 days of tenure, proposed and received approval to design and establish a central mail location, which removed duplication of work and improved efficiency of mail distribution.

EMIRATES Group/dnata, Dubai, United Arab Emirates

Jan 2009 – May 2016

Dubai - United Arab Emirates

Customer Service Product Support

• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner • Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals • Utilized Siebel software for data entry of customer service information for accuracy and quality control • Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed. • Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems • Assist colleagues administratively typing letters, memos, and reports • Organized customer information and account data for business planning and customer service purposes

Education

University Of Atlanta

Mar 2010 – Jan 2012

Master of Business Administration, Business Administration

Chartered Institute Of Logistics And Transport UK

Jan 2008 – Sep 2009

Diploma, Logistics And Transport

Federal Polytechnic Nekede Owerri

Nov 1990 – Mar 1995

Diploma Purchasing And Supply, Purchasing And Supply

Chikezie Nwankwo

Detail-oriented office administrator with 5+ years of experience ensuring offices runs smoothly and efficiently. Excited to join the team.

Skills

Languages