Chinasa Onina

Technical Support Enginner/Customer support M365 Exchange Online Support Windows/Office 365 support Customer service representative

Message

Intro

Lagos , Nigeria

Information Technology & Services

Joined April 7, 2024

Skills

Languages

English

Fluent

About

Dear Hiring Manager, I am writing to express my interest in the customer support role at your company. With over three years of experience in IT Support and a Bachelor's degree in [Business Management ], I am confident that my skills and qualifications make me a strong candidate for this position. Throughout my career, I have developed excellent interpersonal and communication skills, allowing me to effectively assist and support customers. I am well-versed in handling queries, resolving complaints, and providing solutions in a timely and professional manner. My customer-centric approach and ability to remain calm under pressure have consistently received positive feedback from both customers and colleagues. In addition to my experience, my educational background in [Business Management] has equipped me with a solid understanding of customer service principles and techniques. I am proficient in using customer relationship management (CRM) software and have a strong aptitude for learning new systems and processes quickly. Furthermore, I possess the ability to multitask effectively and prioritize tasks to meet deadlines without sacrificing quality. I am a proactive problem solver and thrive in fast-paced environments. My strong attention to detail ensures accuracy in all customer interactions, allowing me to maintain a high level of customer satisfaction. I am enthusiastic about the opportunity to contribute my skills and experience to your team. I believe that my dedication to providing exceptional customer support aligns well with your company's commitment to customer satisfaction and excellence. I am confident that my professionalism, adaptability, and strong work ethic will make me a valuable asset to your organization. Thank you for considering my application. I look forward to the opportunity to discuss how my skills and qualifications align with your customer support needs. Please find my attached resume for your review. I am available for an interview at your convenience.

Experience

SEO Soars

Jul 2023 – Apr 2024

Lekki, Lagos Nigeria

Customer Support Agent

First level support via email, phone and chat