Experienced Customer Success Manager with 6 years of experience working with
international customer base in B2B SaaS industry. Trained in project and time
management with extensive knowledge of service delivery and proven multitasking
abilities. Committed to maintaining professional relationships with clients to increase
profitability and drive business results. Solid team player with outgoing, positive
demeanor and proven skills in establishing rapport with clients. Motivated to maintain
customer satisfaction and contribute to company success. Specialize in quality, speed
and process optimization. Articulate, energetic and results-oriented with exemplary
passion for developing relationships, cultivating partnerships and growing businesses.
Experience
Curasev Software Solutions, New Jersey, USA
Jan 2019 – Present
India
Customer Success Manager
Delivered end to end customer service cycle from demonstration, onboarding,
training, strategy, product enhancement, documentation to retention.
