chisom okwuegbulem, Certified Project manager, data analyst, data entry specialist and an excellent customer service Representative

About

As a multifaceted professional, I bring together project management expertise, customer service excellence, and data analysis prowess. With certifications in Project Management, Data Entry, and Data Analysis, I leverage my skills in Excel, Excel visualization, Power BI, SQL, Zoho, Asana, to drive business results. With a strong background in customer service and office management, I excel in fast-paced environments. I am dedicated to delivering high-quality solutions, driving efficiency, and fostering collaborative success.

Experience

Grant Mobile Solutions limited

Nov 2022 – Present

Nigeria

Administrative Secretary

* Answering and directing phone calls and taking messages. * Coordinating deliveries, mail, and other office tasks. * Greeting visitors and providing a friendly, professional first impression. * Scheduling appointments and meetings for staff and clients. * Assisting with office projects and administrative tasks as needed. * Improved visitor check-in process, resulting in a 25% reduction in wait times. * Created a new office policy manual, streamlining processes and improving communication among staff. Achieved a 95% customer satisfaction rating on surveys. * Trained three new staff members on office procedures and company policies. * Won an employee award for outstanding customer service.

Romantic Home Stores EGY

Aug 2021 – Sep 2022

Lagos Nigeria

CUSTOMER SERVICE MANAGER

*Manage and supervise a team of customer service representatives. *Handled escalated customer service issues and complaints. *Managed the customer service department budget. *Developed and implemented customer service policies and procedures. *Achieved a 95% customer satisfaction rating. *Reduced customer wait times by 25%.

Transtel Communication Company

Jan 2020 – Mar 2021

Lagos Nigeria

CUSTOMER SERVICE REPRESENTATIVE

*Handling inbound customer calls and resolving issues in a timely manner. *Effectively communicating with customers to identify and meet their needs. *Documenting and tracking customer interactions. *Achieved a 90% customer satisfaction rating. *Reduced average call time by 20%. *Utilizing CRM systems and other tools to manage customer information. Following up with customers to ensure satisfaction and loyalty.

Education

University of Lagos

BACHELOR IN SCIENCE , PUBLIC ADMINISTRATIOB\N

chisom okwuegbulem

Certified Project manager, data analyst, data entry specialist and an excellent customer service Representative

Skills

Languages