My name is Christian Olowofela and I have over five years of experience in the customer service field. My journey began with a Bachelor's degree in computer Information System at DeVry University, where I developed strong interpersonal and communication skills. These skills have been crucial in my roles, where I've consistently handled a high volume of customer interactions with a focus on resolving issues efficiently and empathetically.
In my previous position at I managed an average of 60+ customer inquiries daily through phone, email, and live chat. I took pride in maintaining a 97% customer satisfaction rate by providing detailed product information, troubleshooting issues, and ensuring that customers felt heard and valued. My role also involved processing orders and returns accurately and collaborating with various departments to resolve complex problems.
One of my key strengths is my ability to remain calm and patient under pressure, which has helped me handle even the most challenging customer interactions effectively. I am proficient in using CRM software like Salesforce and Zendesk, which allows me to keep detailed records of customer interactions and follow up as needed. Additionally, I have a track record of meeting and exceeding customer service metrics and goals, thanks to my strong organizational and time management skills.
In my free time, I enjoy watching movies and love to travel a lot which helps me stay balanced and energized. I am excited about the opportunity to bring my passion for customer service to your Company and look forward to contributing to your continued success."
Experience
Chrisniye Travel Agency
Jan 2023 – Jan 2024
Houston
TRAVEL AGENT
• Created travel itineraries and made adjustments to meet client specifications.
• Handled travel arrangements for groups, couples, executives and special needs clients.
• Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
• Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
• Researched hotels and airfare options to best meet client needs and expectations.
• Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
• Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
• Followed up with clients to notify of specials and offer assistance with future travel plans.
• Participated in travel seminars and remained up-to-date on market trends.
