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Claudia Mc Farlane

Customer Service Representative

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Intro
Castries, Saint Lucia
Customer Support Agent at Country Kitchens
Consumer Services
Joined August 17, 2022

Skills

Languages

English
-
Fluent
About
I am a computer literate individual, with the ability to use different software programs fluently and am a quick learner in terms of learning new applications. I also possess excellent communication skills and rapport, which contributes to my more than average customer service expertise. My work experiences and studies have contributed into myself being a self-motivated and efficient worker. I do believe my skills will allow me to contribute greatly to your establishment if give then opportunity.
Experience
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Country Kitchens
Feb 2023 – Present
Remote
Customer Support Agent
Country kitchens is your ultimate source for wholesale kitchen cabinets and bathroom vanities. As an Customer Support Agent I am responsible for building positive interactions and relationships with customers and communicating across email, phone, and live chat with excellent clear and concise communication skills. Assist customer's needs with product selection, order placement, replacement, returns, shipping and resolutions.
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Hands Working Virtually ( Joshua's Pest Control)
Jan 2022 – Nov 2022
Remote
Customer Service Specialist
* Outbound calls to customers *Scheduling customers for their termite inspection
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Itel International
Aug 2021 – Dec 2021
Hewanorra Free Zone
Customer Service Specialist
* Outbound calls to all prospects * Helping customers make bill payments * Assisting customers with billing questions
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OJO Labs
Apr 2019 – Aug 2019
Hewanorra Free Zone
Sales Development Representative
* Making outbound calls * Sales (Responsible for marketing AI software to real estate agents) * Connecting Real Estate Agents to OJO partners