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Claudine Joy Aparri

Customer Service Lead/Manager

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Intro
Cebu, Philippines
Studied Industrial Engineering at University of San Carlos
Airlines/Aviation
Joined November 18, 2023

Skills

Languages

English
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Fluent
Tagalog
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Native or Bilingual
About
🟢 𝗬𝗼𝘂𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝘀 𝗺𝘆 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 🟢 My goal is to help you maximize your time and productivity to focus on other aspects of your business by taking care of your customers as well as your back-office operations. As a service-minded customer experience specialist, I pride myself on my leadership and problem-solving skills. My focus is 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 guided by my mission, '𝗚𝗼𝗶𝗻𝗴 𝗮𝗯𝗼𝘃𝗲 𝗮𝗻𝗱 𝗯𝗲𝘆𝗼𝗻𝗱.' Worked with a 5-star airline for 14 years, 9 years in a leadership role. Worked remotely for 3+ years and have helped a finance coach, eCommerce business, law firm, and recruitment firm with client/candidate correspondence, onboarding and training, scheduling and calendar management, order processing, file management, database management, and talent sourcing.
Education
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University of San Carlos
Jun 2000 – Mar 2005
Bachelor's Degree, Industrial Engineering