Clay Fowler

Customer Success Manager | Account Manager | Sales | Hospitality Professional

Message

Intro

Spain

Studied Hospitality - Resort Management at Johnson & Wales Universty

Studied General Studies / Spanish at Pittsburg State University

Joined May 13, 2021

Skills

Languages

English

Native or Bilingual

Spanish

Intermediate

About

Committed bi-lingual Account Manager & Sales & Hospitality professional with 8+ years of international experience. My educational background is in Hospitality - Resort Management and Spanish language, graduating with Magna Cum Laude Honors (3.8/4.0). Providing exceptional customer-focused service has been at the core of my successes throughout my career, excelling at building and nurturing high-value relationships. In my last role of 5+ years as Account Manager & Sales Exec. in Spain, I worked remotely with colleagues in the USA and France, providing services and products to 110+ assigned accounts throughout the globe. Some of my proudest achievements from this role include: + 85% Customer Retention Rate + 20% Growth in Account Portfolio, yoy + 33% Increase in Sales, yoy. As a person, I am loyal, patient, empathetic and dependable. I’ll always put myself forward to help my team and others in order to achieve the same goal together. I am actively seeking a new role as a Customer Success Manager, Account Manager, Renewal Account Manager, or similar positions. *I am authorized to live and work in Europe and am a citizen of the USA.

Experience

Freelance

Jun 2020 – May 2021

USA

Operations Manager & Coach

Smallwood's Yachtwear

Jan 2014 – Sep 2019

Barcelona

Account Manager & Sales Rep

Estela Shipping

Jul 2012 – Dec 2013

Barcelona

Yacht Agent

Education

Johnson & Wales Universty

Mar 2009 – May 2012

BS, Hospitality - Resort Management

Pittsburg State University

Aug 2003 – May 2008

BS, General Studies / Spanish