Hello, My name is Comfort Charlie and I am a Professional Customer Service Manager with more than 8 years of experience. I am very efficient, and reliable with an excellent and outstanding communication skills. I would be more than happy to provide my services to you.
Software I have worked with are; Microsoft Office Suite, Zendesk, Slack, Salsify, Shopify, Amazon seller central, Google drive, Audacity Software, Apollo, Twilio, etc.
Experience
Home Enrichment Company, California - Remote
Apr 2018 – Nov 2021
Technical Support Specialist
● Troubleshooting and maintaining the company’s software systems.
● Training non-tech savvy customers to use the company’s software.
● Helping customers to resolve product-issue with some helpful fix-up tips.
● Responding to inbound emails and calls.
● Assisted customers with product registration and refund.
● Assisting customers with redeeming their warranty on defective products.
● Organising, managing and analysing the company’s data.
● Responding to customer’s queries and providing solutions.
● Providing timely and accurate information to customers.
