Damaris Mwihaki Wairimu

Customer Care/Virtual Assistant

Message

Intro

Nairobi, Kenya

Studied Social Work at Rift Valley Technical Institute

Aviation & Aerospace

Joined October 28, 2024

Skills

About

I am a dedicated professional with a background in social work and two years of customer service experience. I’ve worked as a Customer Care Representative at KOKO Networks and as a receptionist, where I developed strong skills in communication, organization, and problem-solving. I’m passionate about roles that involve engaging with people, resolving their concerns, and providing a positive experience. My strengths lie in my attention to detail, ability to stay calm under pressure, and eagerness to learn. I look forward to contributing these skills to a team-focused and customer-oriented environment.

Experience

Koko Networks

Nov 2023 – Aug 2024

Nairobi, KEN

Customer care Representative

Responsibilities: Handle inbound calls, respond to customer inquiries and complaints, provide product information, troubleshoot issues, and escalate cases as needed. Skills: Strong communication, problem-solving, active listening, and CRM proficiency.

Education

Rift Valley Technical Institute

Sep 2019 – Dec 2023

Social Work and Community Development, Social Work