Deborah Yambasu , Customer Support Specialist | 4+ years of Customer Service experience | Virtual Assistant |

About

An experienced professional eager to lend a combination of knowledge and skills to enhance your business performance. I operate well in both individual and team capacities, leveraging a seasoned work ethic to quickly apply, adapt, and drive company objectives. Resourceful and result driven, self-motivated, with a passion for growth and efficiency to meet the company's needs and increase service value.

Experience

Nike Lake Resort, Enugu State

Jun 2021 – Apr 2023

Enugu State, Nigeria

Front Office Representative

• • Demonstrated exceptional customer service skills, ensuring guest satisfaction and resolving inquiries or concerns. • Managed front desk operations, including check-ins, check-outs, and handling reservations. • Coordinated with other departments to facilitate smooth operations and meet guest needs. • Increased customer satisfaction rates by 15% in 6 months, leading to increased customer retention. • Improved customer service satisfaction rating from 75% to 95% in 3 months.

The Lobby, The Peninsula Hotel

Feb 2020 – Mar 2020

Makati Philippines

The Lobby Station Keeper

• Demonstrated exceptional customer service skills , ensuring guest satisfaction and resolving inquiries or concerns. • Managed front desk operations , including check-ins , check-outs , and handling reservations. • Coordinated with other departments to facilitate smooth operations and ensure guest needs were met.

Texas RoadHouse

Oct 2019 – Dec 2019

Manila Philippines

Line cook

Prepared and cooked a variety of dishes in adherence to the restaurant's recipes and standards. • Ensured food safety and quality by following proper sanitation and hygiene practices. • Collaborated with the kitchen team to deliver excellent dining experiences for customers

2GO Travels Inc.

Feb 2019 – May 2019

Manila Philippines

Guest Service/Relations Office

Provided exceptional customer service to passengers, assisting with ticketing, inquiries, and resolving concerns. • Maintained a positive and professional demeanor during highpressure situations and ensured customer satisfaction. • Collaborated with the team to enhance passenger experiences and address service-related issues

Sheraton Hotel

Apr 2018 – Nov 2018

FCT Abuja Nigeria

Banquet Sales Representative

Assisted in planning and organizing banquets and events, coordinating with clients and internal departments. • Managed customer inquiries, proposals, and contracts, ensuring a smooth sales process. • Provided support during events, ensuring client satisfaction and adherence to service standards.

Education

Adamson University

Jun 2014 – May 2020

Bachelor of Science , Hospitality Management

Deborah Yambasu

Customer Support Specialist | 4+ years of Customer Service experience | Virtual Assistant |

Skills

Languages