Diego Fonseca Rankin

Customer service, Video Editor, ESL teacher,

Message

Intro

Managua, Nicaragua

Studied Medicina at UNAN

Studied Bachiller en Ciencias y Letras at CASDAS

Consumer Services

Joined October 6, 2022

Skills

Languages

English

Native or Bilingual

About

Hello – my name is Diego, and I am currently based in Nicaragua. I have been working in the BPO industry for more than eight years; my specialty is Customer service; however, I have sales experience. Over the last four years, I have added value to the company I worked for by delivering exceptional service and solving customers’ issues in the most efficient manner. Consequently, this helped increase engagement and customer satisfaction, which boosted the company’s reputation. I have always been an outstanding agent who goes far and below for my customers. In addition, I have two years of teaching experience and am a certified ESL teacher by Teachers Record. However, I'm not limited to that; I also possess valuable sales experience. But let's talk about my true passion: video editing. I thrive in the realm of visual storytelling, where I blend creativity, technical skills, and a keen eye for detail to craft captivating videos that leave a lasting impact. I excel at comprehending the desires and needs of my audience, which serves as my greatest asset. Additionally, I possess several commendable qualities that enhance my capabilities: 1. Rapid Learning: I possess a natural inclination towards quick assimilation of new information, allowing me to adapt swiftly to evolving circumstances. 2. Discipline and Focus: I approach my work with unwavering dedication and attentiveness, ensuring that I consistently deliver high-quality results. 3. Loyalty and Trustworthiness: These traits are deeply ingrained in my character, making me a reliable and dependable individual to work with. 4. Collaborative Nature: I thrive in team environments, fostering strong relationships and contributing effectively to group dynamics for the attainment of shared goals. 5. Commercial Awareness: I possess a keen understanding of the market and its trends, enabling me to make informed decisions that yield favorable outcomes. 6. Attention to Detail: I am meticulous and thorough in my work, paying close attention to even the smallest intricacies to ensure excellence in every aspect. In my current situation, I am actively seeking a company where I can create significant value and generate a positive return on their investment. I am eager to contribute my skills and expertise to an organization that appreciates and leverages my talents, allowing both parties to thrive mutually.

Experience

Appen Butler Hill Inc.

Sep 2020 – Jul 2023

Online

Crowdsourcing

The task may involve various activities such as data entry, content creation, translation, image annotation, data analysis, product testing, or even problem-solving.

Inspiro

May 2017 – Aug 2021

Managua

Customer Service Representative

Interact with customers to address their concerns, answer their questions and assist them with their needs. Verify, create, and activate customers’ accounts. Provide general information regarding the brand and features.

Accedo Technologies

Mar 2013 – Mar 2014

Managua

Customer Service Representative

Inbound sales and customer service for Kohl’s online. Troubleshooting problems and providing general information regarding the brand and features.

Servicio Internacional Hogar y Salud

Mar 2010 – Dec 2012

Roatan

Colportor

Sell, distribute, and market books, pamphlet,s and religious literature

ADRA

Mar 2005 – Nov 2008

Nicaragua

Teacher

National literacy program, ADRA: Assign homework, grade tests, and document progress

Education

UNAN

Mar 2015 – Jul 2023

Doctor en Medicina y Cirugia , Medicina

CASDAS

Mar 2003 – Dec 2008

High School , Bachiller en Ciencias y Letras