Dina StAA, Customer services

About

My greatest strengths are overcoming obstacles in the sales process – I’m great at reading prospects and noticing sales objections before they even happen. I’m also known for my persistence, perseverance, and analysis. I’m not the type to throw in the towel even if I sometimes don’t make the quotas. I turn these disappointments into teaching moments, analyze what went wrong, and keep going. My greatest strength is also as a problem solver. I have the ability to see a situation from different perspectives and I can get my work done even in the face of difficult obstacles. I also feel that my communication skills are top-notch. I feel just as comfortable presenting to senior executives as I do mediating a conflict between junior team members. I believe my strength is also definitely my seven years of experience in the sector. Definitely decision-making, prioritizing, and collaboration with other departments. Thanks to my ability to set priorities and speed up the development cycles, I helped grow the product in the company when I am working now.

Experience

Kosmonte Foods LLC

May 2016 – Present

Prishtina

Brand Manager

Communication with suppliers, preparation of goods orders, organization of transport with all details and their calculation in the system Liability for oversupply or shortage of stocks, Preparation of all preliminary procedures for placing products on the market, Timely notifications to buyers about new products, price changes, announcements of seasonal, temporary promotions, etc., Continuation of the sale of products, Accepts various suggestions, communications and comments from buyers, Assists and guides the sales team on all issues they face, Make periodic analyzes of the levels of imports and sales of goods, Preparation of various sales reports

Magno Tex

Jul 2013 – Dec 2015

Prishtina

Customer Service Representative/Call Center

I helped customers with complaints and questions, provided customers with information about products and services, took orders and processed returns. Helping customers understand the product and answering questions about their reservations. Processing orders, modifications and escalating complaints across a number of communication channels. Maintaining a positive, empathetic and professional attitude towards customers at all times. Responding promptly to customer inquiries. Managed large amounts of inbound and outbound calls in a timely manner. Communication with customers through different channels. Recognizing and resolving customer complaints. Knowing the products inside and out so you can answer questions. Processing orders, forms, applications and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as needed. Providing feedback on the efficiency of the customer service process. Managing a team of young customer service representatives. Ensure customer satisfaction and provide professional customer support.

Education

University of Prishtina " Hasan Prishtina"

Oct 2009 – Oct 2012

Bachelor, Economy

Dina StAA

Customer services

Skills

Languages