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Dushaaniy Ranatunga

Customer Service, Client Services

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Intro
Colombo, Sri Lanka
Senior Client Coordinator at Ekwa Marketing
Studied Economics and Management at University of London
Consumer Services
Joined August 8, 2023

Skills

Languages

English
-
Fluent
About
Having the attitude of putting the customer first and having empathy. Empathy is having the ability to understand what the other person is feeling and putting yourself in their shoes. When you have empathy, you can help solve problems and put the client's best interest first. They go hand in hand and it is important to have these two traits when dealing with customers. I have a friendly and calm nature which helps me to deal with clients better. Furthermore, my attention to detail and proactively working towards client satisfaction and retention is an important aspect of mine. I like to work independently. Learning new things to improve my skill set is a motivation for me.
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Experience
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Ekwa Marketing
Oct 2012 – Present
Remote
Senior Client Coordinator
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IDP Education Pvt Ltd
Jun 2009 – Jan 2011
Sri Lanka
Senior Student Counsellor
IDP Education Pvt Ltd | 06/2008 - 01/2011 As a Senior Career Guidance Counsellor at IDP Education Pvt Ltd, I played a crucial role in guiding students towards successful higher education experiences in Australia. Responsibilities: Informed Student Guidance: Provide personalized guidance to students, assisting them in choosing the best higher education options in Australia. This involved comprehensive discussions on academic goals, career aspirations, and university preferences. Efficient University Application Support: Streamlined the university application process, reducing processing time by 25%. This improvement ensured a seamless and stress-free application experience for students. Comprehensive Visa Documentation Assistance: Assisted students in preparing and organizing the necessary documentation for Australian student visas, achieving a 15% increase in successful visa applications. Lead Conversion: Successfully converted leads into clients by providing tailored advice and guidance throughout the decision-making process.
Education
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University of London
Jun 2006 – May 2008
BSc Economics and Management, Economics and Management
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