A Professional and hardworking customer service representative with 3 years focusing on providing excellent customer service for the clients needs. Skills include production support, training and technical documentation, Sales support. A dependable team player and contributor dedicated to be of good service for the company, for his family, and to the community as well.
Experience
Airbnb
Jan 2022 – Jul 2022
Quezon City, Philippines
Customer Support Ambassador
phone, email, chat support for the guest and host.
Acts as a mediator for both the client and their guest.
Knowledge on using zendesk.
Escalations
Filing ticket's if there is a known or emerging issues on customer's account or reservation.
Provide resolutions for the guest or clients according to our policy.
Assist guest to rebook a listing or property that fits on their needs.
following up on guest or host for the inquiry or request.
Process refund, reimbursement and compensation according to company or client's policy.
