I am seeking a challenging leadership position. An excellent communicator, I demonstrated strong leadership through influence even in absence of authority. I have extensive experience in Network Collaboration Field. An eager problem solver, I also am a quick learner. I thrive under challenging assignments which in return help me grow professionally.
Experience
Glencore Agriculture BV
Dec 2019 – Present
Rotterdam
Senior VoIP Design Specialist
• Leads the Carve-Out Project for collaboration products spanning across the areas of planning, design, deployment and maintenance globally (Main products in use: Cisco CallManager, Unity Connection, Webex, Jabber, CUBE, TMS, CMS, PCP, Telecomsoftware, Peterconnects, Calabrio)
• Creates high- and low-level design guides for future references
• Organizes and informs site admins globally with necessary changes, collect new requirements and briefs them about the upcoming news in collaboration area
• Trains end users personally for the usage of new collaboration products, who have got a key role in the organization, create user and admin documents for the daily usage
Garanti BBVA Technology
Jul 2013 – Nov 2019
Istanbul
Senior VoIP Engineer
• Designed a multi-cluster environment with 30k+ endpoints, in accordance with customer network collaboration request
• Implemented IP Telephony across 1000+ Garanti Bank Branches and virtualized all collaboration environment components
• Administered 30.000 IP Phones, voice/video endpoints (Products: CUCM v8 - v12, MCS, UCS, Cisco 79XX/88XX/99XX etc., 1000 voice gateways)
• Implemented and administered 15k+ Jabber clients on different platforms like Windows, iPhone, iPad and Android
• Demonstrated bias for action by selecting and implementing suitable latest technologies in the network collaboration area including CUCM
9-12, IM&P, VCS, Expressway, SIP-XMPP Federation, which helped the company to have a fully integrated collaboration environment
• Developed Python scripts to simplify daily jobs on CUCM, which saved me over one day per week
• Created SQL queries for daily needs
• Administered NICE Voice Recording System for Garanti BBVA Bank & Eureko Insurance Contact Center (over 2500 seats)
