Elaine Andaya, Virtual Assistant / Customer Support

About

For years, I've been a full-time homemaker. Now, I'm eager to enter the work force. I'm skilled at organizing, managing time, and handling multiple tasks. I'm ready to learn and contribute my strong work ethic and adaptability to a new job

Experience

Azamara Club Cruises

Jan 2008 – Jan 2012

Cruise Ship

Online Manager

I oversee all Internet revenue-generating programs for guests and the crew. This involved marketing efforts by publishing ads in the newsletter, cross-selling, live promotion in theaters and videos. I conducted computer classes to enhance guest skills, engaged in guest social events to meet revenue targets and ensure high guest satisfaction ratings. I also played a key role in ensuring efficient operation of the computer lab, setting up and troubleshoot personal device for wi-fi connectivity.

HighSeas Computer Services LLC

Jan 2005 – Jan 2006

Cruise Ship

E-mail Assistant

I assisted managers in ensuring smooth operation of cruise ship's internet connection for guests. This included troubleshooting internet connectivity, computers, printers, and camera issues. I took on administrative tasks, offered in-person customer support, guest billing & actively engaged in sales for services, CDs, & various items. I also assisted in computer classes, covering topics in Microsoft Office, photo editing to organizing. Additionally, I participated in the ship's safety drill.

People Support Phils. Inc.

Jan 2003 – Jan 2005

Philippines

Customer Service Representative

Travel Support Specialist (Expedia)- Flights, Accommodations, Cars, Tours, Packages Technical Support Specialist (Earthlink) - Internet Connectivity, Networking

Education

University Of San Jose Recoletos

Jan 1996 – Jan 2000

Bachelor of Arts, Mass Communication

Elaine Andaya

Virtual Assistant / Customer Support

Skills

Languages