My name is Elijah, hailing from the Philippines, I bring over four years of valuable experience in the Business Process Outsourcing (BPO) industry, specializing in contact center operations.
My journey in the BPO sector commenced as a Customer Service Representative, where I honed my communication skills and developed a keen understanding of customer needs. Through dedicated effort and determination, I advanced to the role of Quality Analyst, showcasing my innate attention to detail and organizational skills.
Building on this foundation, I further progressed to the position of Team Leader, where my responsibilities extended to ensuring key performance indicators (KPIs) were consistently met, and timely updates were disseminated to the team. This role has not only refined my leadership abilities but has also reinforced my commitment to achieving collective success.
