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Elizabeth Wambui

Customer Service /Business development /Sales and Marketing

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Intro
Nairobi, Kenya
ACCOUNTS RECEIVABLES at INSIGHT PEST SOLUTIONS
Consumer Services
Joined June 3, 2022

Skills

Languages

English
-
Fluent
About
I am a reliable, hardworking and a result-oriented individual with high degree of integrity and professionalism. Organized and skilled in communicating with persons from diverse multicultural backgrounds and school of thoughts. I have demonstrated success to work under pressure in resource constrained environment with people from diverse multi- cultural backgrounds. A team player ready to learn from and mentor others. Trained to work in emergency and hostile environment with a passion to ensure the organization achieve its mandate. Adaptive to new working environment, quick to learn and gifted to turning around impossible circumstances into opportunities.
Experience
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INSIGHT PEST SOLUTIONS
May 2023 – Present
REMOTE
ACCOUNTS RECEIVABLES
• Meticulously tracking and recording client payments, utilizing accounting tools to maintain up-to-date and precise financial records. • Actively enhancing collection rates and reducing outstanding balances by proactively following up on overdue payments. • Communicate professionally with clients, addressing billing inquiries, sending payment reminders, and swiftly resolving any discrepancies. • Elevating client satisfaction by ensuring a smooth billing process and promptly addressing inquiries and concerns. • Collaborating seamlessly with sales and customer service teams to resolve customer billing concerns and optimize the overall revenue cycle. • Maintaining an unwavering attention to detail, a critical trait for accurately recording financial data in the accounts receivable role • Proficiently using specialized accounting and invoicing software to meticulously manage and track all financial transactions. • Exhibiting exceptional time management abilities, effectively handling a high volume of client accounts and meeting all deadlines.
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Ontop
Feb 2022 – May 2022
Remote
Lead generation agent
-Develop new business through telephone, email, and social network selling. - Plan, develop and execute Lead Generation strategies. -Use of online resources to generate leads. -Organize events to acquire lead - Create and design product sheet presentations. -B2B relations. -Prepare and deliver customer presentations. -Provide support and opportunities to the Sales Managers. -Optimize lead generation sales mechanics with Apollo and Linked in
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CCI KENYA
Mar 2019 – Dec 2021
KENYA
CUSTOMER SERVICE AGENT
-Open and maintain customer accounts by recording account information. - Resolve product or service problems by clarifying the customer's complaint. - Maintain financial accounts by processing customer adjustments. - Recommend potential products or services to management by collecting customer information and analyzing customer needs. -Prepare product or service reports by collecting and analyzing customer information. -Contribute to team effort by accomplishing related results as needed. -Manage large amounts of outgoing and incoming calls
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