Elmer Castaneda, Top customer support agent.

About

Hello, my full name is Elmer Elías Castaneda Tejada, I am 26 years old. I have worked since I was 18 years old, my first job was as packer in the supermarket, it wasn't a formal job, but it makes me strong and able to deal with many daily situations, the most important thing is that job made me enjoy the customer support, I love to solve issues and always be patient with a client and with my coworkers. I think customer support is not easy, and I think only few people have the gift to be an excellent customer support specialist, and fortunately I know I have the touch to be the best agent in your company.

Experience

Saledo Global

Feb 2022 – Feb 2023

Remote

VIP Account Manager.

Saledo Global works together with Team Whale, It allowed me to be promoted to VIP account manager. In that position I was in charge to contact clients and offer them video calls via Zoom and teaching them how to make trade, I also was in charge to advise the clients on how much money to invest in the platform, all these processes were made ethically, honestly, and sincerely. Clients trusted me and thanks to my etic, and honestly, they were making my friends, and they were comfortable with me.

Team Whale

Feb 2020 – Feb 2022

Remote

Custumer support specialist.

I was In charge of helping people who wanted to make payments to the platform, I was helping in the verification process and helping with troubleshooting issues. I worked with a broker and was onboarded to teach them the correct way to make trades online, helping clients earn money on the platform.

SERTRACEN SA DE SV

May 2016 – Jul 2019

San Salvador, El Salvador.

Operator III

I was in charge to manage office resources, using scanners and saving confidential data of clients. This company is the one in charge to issue driving licenses and registering all the information about vehicles who use a motor in El Salvador.

Education

INSAFORP

Nov 2022 – Dec 2022

Digital Marketing course., Marketing

Language Academy Belive Idiomas

Mar 2018 – Feb 2020

English course, Language.

Instituto Nacional de Ciudad Delgado

Jan 2013 – Nov 2015

High School diploma accounting technician, accounting

Elmer Castaneda

Top customer support agent.

Skills

Languages