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Emir Gogalic

Technical/Customer Support and Hardware Specialist

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Intro
Sarajevo, Bosnia and Herzegovina
Crypto Mining Hardware and Software Specialist at Dynamica Data d.o.o.
Computer Hardware
linkedin.com/in/emir-gogalic-4b5565186
Joined August 31, 2022

Skills

Languages

English
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Fluent
Macedonian
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Intermediate
About
I am a customer support and technical support specialist with a background in blockchain technology and quality assurance. I worked in customer support for a number of years and have a passion for helping people resolve their issues. I am also a skilled blockchain technician and have experience in setting up and configuring mining rigs. In my spare time, I enjoy researching new technologies and trends in the blockchain space.
Experience
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Dynamica Data d.o.o.
Feb 2018 – Present
Sarajevo, Bosnia and Herzegovina
Crypto Mining Hardware and Software Specialist
Main activities and responsibilities: â—¦ Mining software installation monitoring and installation â—¦ Linux and Windows operating systems optimization for cryptocurrencies mining â—¦ PoW (Proof of work) cryptocurrencies mining: Bitcoin (BTC), Bitcoin Cash (BCH), Eth ereum (ETH), Monero (XMR), Ravencoin (RVC) and etc. â—¦ Electricity cost optimization â—¦ GPU supply chain management â—¦ PoS (Proof of stake) nodes setup
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Upstart services LLC
Mar 2021 – May 2022
Remote
Client relationship manager
Main activities and responsibilities: â—¦ Clients acquisition â—¦ Clients requirements analysis, gathering and communicating them to the technical team â—¦ Documenting gathered project requirements for the technical team â—¦ Google Ads campaign design and creation â—¦ Using Google Analytics to improve Google Ads campaigns â—¦ CPC optimization â—¦ Facebook and Instagram campaigns creation and management
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dyos solutions GmbH
Feb 2019 – Nov 2019
Remote/Berlin, Germany
Quality Assurance and Customer Support
Main activities and responsibilities: â—¦ Ensuring application user flows are correctly implemented before shipping them to end users â—¦ Answering customer inquiries about potential issues with the software usage â—¦ Bug report acquisition and reporting to the technical team
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Blackchain Group GmbH
Apr 2018 – Dec 2018
Berlin/Remote
Crypto Mining Consultant
Main activities and responsibilities: â—¦ Mining software installation monitoring and installation â—¦ Linux and Windows operating systems optimization for cryptocurrencies mining â—¦ PoW (Proof of work) cryptocurrencies mining: Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Monero (XMR), Ravencoin (RVC) and etc. â—¦ Electricity cost optimization â—¦ GPU supply chain management â—¦ PoS (Proof of stake) nodes setup
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Dynamica Soft d.o.o.
Jul 2017 – Feb 2018
Sarajevo, Bosnia and Herzegovina
Internal Operations Manager
Main activities and responsibilities: â—¦ Ensuring all operations are carried on in an appropriate, cost-effective way â—¦ Improve operational management systems, processes, and best practices â—¦ Formulate strategic and operational objectives â—¦ Examine financial data and use it to improve profitability â—¦ Find ways to increase the quality of customer service
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