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Emmanuel Adeboye

Manager Customer Service Specialist

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Intro
United Kingdom
Consumer Services
Joined January 17, 2023

Skills

Languages

English
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Native or Bilingual
About
I am a warm, well-spoken, and coordinated professional with extensive multidisciplinary experience in people management and education. Until recently I held a position as a customer service agent. In this position, I was responsible for managing, and assessing the quality of inbound, and outbound calls, and correspondence with clients. I also handled customer requests and ensured that each solution carefully suited the needs of each customer. I also conducted regular training for new hires to ensure that they met the required standards. I am seeking a progressive role within a growing organization.
Experience
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Hertz
May 2019 – Feb 2022
Ukraine (Remote)
Customer Service Manager
Direct a 20-person functional team by managing the feedback process from customers and the team members in relation to inbound and outbound calls. Managing and directing a 20-person team on handling and coordinating requests from customers. Developing new training programs to ensure new staff had access to high-quality training content to deliver high-standard services. I was setting the team's monthly goals and achievements in coordination with leadership, communicated the process to all involved and monitored the individual progress of each team member.
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Front desk helpers
Jan 2018 – Apr 2019
Customer Support Representative
Handling 50+ inbound calls daily (5-person customer service team) Dealing with customers' complaints and concerns whilst referring major issues to the manager. Responding to customers' emails, proofreading correspondence, and resolving payments, refunds, and warranty issues.
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Amazon work at home
Jun 2016 – Dec 2017
Customer Support Representative
Handling 100+ calls daily and covering all areas of responsibilities (15-person customer service team). Signing up new customers, retrieving customer data, and promoting service information Received a 90% customer satisfaction rating, which contributed to a 12% decrease in cancellations.
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