Emmanuel ngala Shey, To obtain a challenging position where I can utilize my skills/education/experience to contribute to the success of the company.

About

I have always been passionate about helping people and providing exceptional service for the past 8 years in the customer service industry In my previous role as a customer service representative , I honed my ability to communicate effectively with customers, resolve issues promptly, and provide support in a courteous and professional manner. I am confident that I have the skills and experience necessary. Some of my key strengths include: Strong communication skills: I have experience communicating with customers from a variety of backgrounds and can adapt my approach to meet their needs. Attention to detail: I am meticulous when it comes to ensuring that all customer inquiries are handled promptly and accurately. Positive attitude: I am always upbeat and enthusiastic, even in challenging situations.

Experience

Boehringer Ingelheim

Nov 2019 – Jun 2022

Northgate Filinvest ,Alabang , Manila

French Bilingual First Level Support

Is 1st point of contact for regional key-users. Acts as central interface between key-users, the local and regional 1st Level Support units, other GBSC teams like PO Processing, GBS Process Management, the IT department and the Software-as-a-Service (SaaS) providers. Solving of authorization issues in daily business, execution of root cause analysis and initiation of business role assignments or assignment of authorization role changes to GBS Center Finance Germany/ S2P/ Support & Administration

FIS Global Solutions Phil Inc

May 2016 – Mar 2019

MANILA, PHILIPPINES

Sr Tech French Bilingual Helpdesk

Serves as the primary contact for customer issues via email and inbound telephonic support in French and English Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time.

Sunpower

Feb 2014 – Apr 2016

MANILA, PHILIPPINES

French (Bilingual) IT Helpdesk Support

Act as a single point of contact for phone calls and emails regarding IT incidents, requests and inquiries Provides 24x7 remote technical assistance for SunPower employees Use Service Now to log tickets and updates regarding the reported incident or service request from identification to resolution to ensure that the tickets are resolved on time and all information and efforts made are saved. First level support for salesforce, SRM,Oracle,CRM etc

Teleperformance

Oct 2012 – Jan 2014

MANILA, PHILIPPINES

French Bilingual Technical Support

Troubleshooting technical issues. Diagnosing and repairing faults on VTECh telephones Talking customers through a series of actions to resolve a problem.

Education

Global Knowledge Philippines

COMPTIA A+, CompTIA A+ certification entry-level qualification in the information technology

University of Yaounde II, Cameroon

Oct 2007 – Apr 2011

Bsc in Accounting and Finance, Accounting

Emmanuel ngala Shey

To obtain a challenging position where I can utilize my skills/education/experience to contribute to the success of the company.

Skills

Languages