Ernesto González

Message

Intro

Playa del Carmen, Mexico

Studied Management Skills at Universidad Mexicana

Studied Languages at Universidad Mexicana

Joined May 12, 2021

Skills

Languages

English

Fluent

Spanish

Native or Bilingual

About

Bachelor's degree in Languages Master's degree in Management skills Over 10 years in the customer service/hospitality industry Bilingual: spanish/english

Experience

Fairmont Mayakoba Riviera Maya

Jul 2014 – Feb 2021

Playa del Carmen Quintana Roo

Bellman/Bell Captain

Bellman: Escorted guests to and from rooms and assisted with baggage, Provided guests with information regarding hotel's amenities, nightlife, dining options and local attractions. Bell captain: Responded immediately to any guest requests or concerns and promptly resolved issues. Used coordination and planning skills to achieve results according to schedule.

Teletech

May 2010 – May 2014

Mexico city

Customer Service Representative / Sr. Representative / Supervisor

CSR: take inbound calls regarding customer service, billing or tech support for Dish Network Sr Rep: Help agents with doubts during their calls and taking supervsor calls Supervisor: Monitor agents, evaluate their calls, provide feedback, keep track of their improvement and productivity

Education

Universidad Mexicana

Jan 2008 – Aug 2009

Master's degree, Management Skills

Universidad Mexicana

Aug 2004 – Dec 2007

Bachelor's degree, Languages