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Fahad Chaudhry

IT Solutions

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About
I offer a comprehensive suite of services encompassing Wix and WordPress website development, SEO, SMM, call, email, and chat support, along with call center calls quality management. With expertise in crafting visually captivating websites tailored to your needs, optimizing your online presence with SEO strategies, and engaging audiences through social media campaigns, I ensure your business stands out in the digital landscape. Additionally, my proficiency in providing professional support via phone, email, and chat channels guarantees exceptional customer experiences. Moreover, I specialize in designing compelling marketing materials such as flyers, business cards, and brochures, further enhancing your brand's visibility and credibility. Through these services, I empower businesses to thrive online, drive customer satisfaction, and achieve their marketing goals effectively.
Experience
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Uber Technologies
Jan 2017 – Jan 2020
Pakistan
Quality Assurance Manager (UberEats - EMEA)
As the Quality Manager at UberEats, I played a pivotal role in ensuring exceptional customer service experiences through meticulous audits of calls, chats, and email support interactions. Leading a team of 50 quality auditors, I orchestrated a comprehensive quality assurance program to uphold the highest standards of service delivery. My responsibilities extended beyond auditing; I served as a liaison between the operations department and the quality assurance team, facilitating seamless communication and collaboration to address customer concerns and enhance satisfaction levels. By leveraging my expertise in Zendesk operations, Bliss, and LiveOps, I streamlined processes and implemented best practices to optimize efficiency and effectiveness across support channels. In addition to monitoring and improving customer satisfaction (CSAT) scores, I actively engaged in problem-solving and process improvement initiatives. Utilizing JIRA, I documented and tracked issues, ensuring timely resolution and continuous enhancement of service quality. Moreover, I worked closely with the level 1 team at UberEats to adapt policies and procedures according to evolving customer needs and market dynamics, fostering a culture of responsiveness and innovation. Through my strategic leadership and hands-on approach, I contributed to UberEats' reputation for exceptional customer service, driving positive outcomes and sustainable growth in a competitive market landscape.