User's Cover Picture

Farid Zeynalov

Customer Support specialist

Intro

Azerbaijan

Travel Assistant | Account manager at Emerging Travel Group

Studied Travel and tourism at Azerbaijan State University of Oil and Industry

Studied Travel and tourism at Azerbaijan State University of Oil and Industry

Consumer Services

linkedin.com/in/farid-zeynalov-6b1996331

Joined October 12, 2024

Skills

Languages

English

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Fluent

Turkish

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Native or Bilingual

Russian

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Native or Bilingual

Azerbaijani

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Native or Bilingual

German

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Advanced

About

Over 6 years working in the travel industry, I have become deeply imbued with a profound love and respect for this craft. As long as I can remember, I have always strived to delve into and study the depths of every specialization, from a reservation specialist to an account manager. This journey of knowledge and experience continually brings me joy and satisfaction. Working as a travel assistant at the international level allowed me to reach a new tier of professional development. Communicating with clients and colleagues from different countries around the world, I had the opportunity to refine my skills in intercultural communication and deepen my understanding of the intricacies of international tourism. These multifaceted roles have shaped me into a specialist of the highest caliber, possessing profound expertise and truly invaluable experience. My goal is not just to perform the job but to guide every client from one dream to another, from one destination to the next adventure, providing a flawless and unforgettable trip in every aspect. I believe that travel is not just movement but the art of creating unique impressions and memories. And every day, I make every effort to teach this art to others and to perfect it myself. I adore my job because it allows me to combine organizational skills with interacting with people and planning. Daily communication with clients and understanding their needs provides immense satisfaction. Each new project is an opportunity to strengthen relationships and see how my efforts help the business grow. I feel a particular thrill when I am involved in the travel aspect of my work. Planning trips for clients, taking care of all the details, from tickets to accommodation, and knowing that my contribution helps them move freely and focus on their business instead of travel hassles, fills my days with joy and a sense of necessity.

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Experience

Emerging Travel Group

Dec 2018 – Present

United States

Travel Assistant | Account manager

As a Travel Assistant, I perform the following tasks: Helping finding the optimal hotel (pre booking services), I also channel queries to the legal department, modify bookings (dates, number of guests), Add extra services, create incident tickets. I assisted partners (B2B) and clients (B2C) in making reservations through suppliers. I managed calls and emails from partners, and based on their requests, I reached out to suppliers. Following this, I provided partners with marked-up offers from the suppliers and hotels. Upon approval from the partners, I processed the order and uploaded the voucher and invoice to the partner’s account using the CRM system. Avia specialist assist for b2b partners (tickets, flights and luggage etc.). Transfer/Car Specialist, I ensured that vehicles were reserved for clients in line with their travel schedules. I coordinated directly with transport service providers to manage transfer details and resolve any arising issues. I provided clients with information about their transfers, answered questions, and solved any problems related to the transfers, including flight delays or cancellations. As Account manager: supporting and conducting Audits, educating customers. Working with the sales teams to support onboarding new clients, establishing and developing customer relationships, building trust and enable customer expectations to be exceeded, identifying customer needs in a consultative way to improve profitability within both Workwear and Wiper business streams. Offering new service lines, resolving issues in collaboration with other departments, training customer contacts where necessary and upselling/cross selling new services, ensuring all reporting and CRM updates are completed in a timely manner, actively searching for new and improved methods of work processes, both internal and on customer sites. Target existing customers for cross selling

Education

Azerbaijan State University of Oil and Industry

Sep 2022 – Jul 2024

Master's degree, Travel and tourism

Azerbaijan State University of Oil and Industry

Sep 2018 – Jun 2022

Bachelor's degree, Travel and tourism