Fenitriniaina Elthuriah Nirinarivelo

Message

Intro

Antananarivo, Madagascar

Studied Tourism and Environment at Institut Supérieur Saint-Michel Itaosy

Joined April 12, 2022

Skills

Languages

French

Native or Bilingual

English

Advanced

About

Young woman, multitask, passionated about travel and foreign languages always in search of evolution.

Experience

Amazon.co.uk

Sep 2021 – Jan 2022

United Kingdom

Customer Service Advisor

fter-sales monitoring, answer billing questions and assisting customers with any billing disputes Customer Request Processing and Resolution Assisting customers on bundles and services to help them find solutions that work best for their needs Handling online chat and answering inbound Calls

PICOLINO Agency

Nov 2020 – Jul 2021

France

Translator FR-EN

French – English translation of Sodezign.com website Translation of product descriptions of different brands

Grand Hôtel Urban

Oct 2018 – Oct 2020

Madagascar

Receptionist

Reception, customer information and processing Front office management (call, cashier and invoicing) Booking software management (Medalion software) Possible organization of tourist circuit

Ethiopia Tradition Travel

Dec 2018 – May 2020

Ethiopia

Head of Travel Agency

Remote assistance from Ethiopia Tradition Travel agency Website Back-office management for ‘’ ethiopiatraditiontravel.com ‘’ and ‘Customer services Itinerary development on Back office (www.nomadays.fr) Tailor-made travel organization for Ethiopia

Education

Institut Supérieur Saint-Michel Itaosy

Oct 2016 – Aug 2018

Bachelor degree, Tourism and Environment