Tasks:
- Nagios alerts monitoring and handling issues using
- Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to
appropriate teams.
- Communication with service owners (Web, Mail, Windows,DB, Routing, etc) / Work with admin teams to find root
causes and resolutions.
- Develop and conduct network training for employees. - Working knowledge of TCP/IP, HTTP/HTTPS and
internet protocols.
- Executes documented actions in a technical area.
- Technical support.
