Flora May Roluna

Customer Service Representative/Virtual Assistant

Message

Intro

Silang, Philippines

Studied Complete High School at Saint Vincent de Paul College

Staffing & Recruiting

Joined May 31, 2023

Skills

Languages

English

Intermediate

About

I am Flora your Virtual Assistant who can help you and your business grow,organize,and on keep on track.I have knowledge and experience in doing calls,answering emails and chat,planning and setting appointments and I have also experience in sales management and recruiting manpower. I have learned all of these skills in my previous work in a retail industry as a Customer Service Representative for almost 3 years,and in my own by researching and practicing so I can be sure that I have knowledge and enough preparation to help my clients in the near future.If there maybe other tasks that I may need to help you with that is not yet mentioned.I'll be more than happy to go through it and make myself ready.

Experience

Nuebe Service Cooperative

Aug 2017 – Sep 2019

Quezon City

Account Manager

In charge of making sure each department meets the needs of their client and customers.Handle customer complaint and find solution to their issue and maintain a positive relationship between both parties for future ventures.

Puregold Price Club Inc.

Feb 2013 – Aug 2017

Gen.Trias Cavite

Team Leader

Monitors cashiers to ensure they are providing prompt and friendly customer service.Ensures smooth and efficient operations of all register processess and procedures.

Puregold Price Club Inc.

Feb 2009 – Aug 2012

GMA Cavite

Customer Service Assistant

Helps customers complaints and question , give customers information about products and services,take orders and process returns.

Education

Saint Vincent de Paul College

Jun 1997 – Mar 2001

N/A, Complete High School