Francesco Orilia , Multilingual Customer Service

About

Hello everyone! I am an efficient and qualified employee with a Bachelors in Language Mediation. I have more than 6 years experience as Multilingual Customer Service Support/Supervisor (WEMEA, North American, LATAM market). From 2010 till 2017 I have worked around the world as tourist guide/entertainer. People tell me that I am a very sociable and friendly person with good communication skills.

Experience

Sitel Group

Oct 2022 – Mar 2023

Lisboa

Multilingual Customer Service Representative

Manage hosts and guests queries Present the best available solutions taking advantage of a community marketplace with millions of users Meet and exceed services quality goals, compliance regulations and productivity targets Be responsible to follow the direction of management and provide feedback

BRP Canada

Feb 2019 – Aug 2022

Alberta, Canada

Multilingual Customer Service Representative

Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety. Introduces customers to service and parts personnel, indicating shop location and hours of operation. Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction. Develops and monitors the results of a dealership customer service questionnaire. Stays abreast of upcoming community events and considers ways in which the dealership might participate. Coordinates special dealership events, promotions, and seminars. Implements customer satisfaction programs.

Opel Onstar

Aug 2017 – Feb 2019

Bucharest, Romania

Multilingual Customer Service Representative

• Service questions • Warranty questions • Parts and accessories questions • Promotions and marketing questions • Product recalls and safety bulletins • BRP GO! application questions • Roadside assistance questions • Sales related questions

Education

IUM Academy School

Nov 2013 – Jul 2016

Magna cum Laude, Translation

Francesco Orilia

Multilingual Customer Service

Skills

Languages