FRANCINE FLOY, Dedicated Customer Service Agent with organizational and customer relation skills to ensure a fluid and enjoyable customer experience.

About

Dedicated Customer Service Agent with organizational and customer relation skills to ensure a fluid and enjoyable customer experience. Adept at assisting customers and responding to queries, managing customer accounts and customer information, and processing orders and transactions. Specializes at maintaining and organizing customer documentation.

Experience

Quantum Health

Mar 2022 – Aug 2023

DUBLIN, OH

Patient Service Representative/ Care Coordinator/ Appeals Coordinator

Provide exceptional customer service through inbound/outbound calls in our modern, fast-paced, contact center environment. Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the member’s health plan. Act as an advocate for our members by communicating with network liaisons, clinical professionals, and finance staff members at hospitals and medical offices. Investigate financial discrepancies and claim issues to ensure our members and clients are billed appropriately

Piedmont Fayette Hospital

Sep 2020 – Dec 2021

Fayetteville, Georgia

Patient Care Technician

Performs assigned patient care and observation duties under the direction of a Registered Nurse. Prepares room to receive patients by setting up necessary equipment and ensuring neatness and cleanliness of the room. Maintains hospital and unit-specific competencies as required. Promptly and courteously responds to patient requests via the intercom system. Assisted with drawing labs

Emory HealthCare University

Jul 2019 – Sep 2020

Atlanta, Georgia

Patient Care Technician

Performs assigned patient care and observation duties under the direction of a Registered Nurse or LPN. Prepares room to receive patients by setting up necessary equipment and ensuring neatness and cleanliness of the room. Maintains hospital and unit-specific competencies as required. Promptly and courteously responds to patient requests via the intercom system.

Hartsfield-Jackson Atlanta International Airport

Jan 2019 – Jun 2019

Atlanta, Georgia

Customer Service Agent

Greet and provide outstanding service to all customers and guests in a friendly, courteous, and professional manner. Answer telephone to provide information, resolve problems or complaints, and assist as needed. Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service. Cash handling experience: Managed and reported cash transactions- totaled cash amounts and securely placed totals in a safety deposit box.

Action Ministries Inc

Apr 2018 – Oct 2018

Augusta, Georgia

Office Assistant

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Compiled company information and related material and distributed it to candidates. Volunteer Office Assistant.

ResCare HomeCare

Dec 2017 – Oct 2018

Augusta, Georgia

Home Health Aide

Supported patients with limited physical skills to help with dressing, grooming, and feeding needs. Documented vital statistics and coordinated with health care providers. Ensured safety and well-being of each patient in alignment with a care plan.

New York Presbyterian Hospital-Allen Hospital

Jan 2015 – Aug 2017

New York

Patient Care Technician

Tend to ill and injured patients under the supervision of doctors and other staff. Performed EKG's, venipunctures, vital signs, and collection of specimens. Performed secretarial duties. Provided customer service and help to family members and other staff. Organized and maintained general supply storage areas.

Education

Canarsie High School

Aug 2004 – Jun 2008

Regents Diploma

FRANCINE FLOY

Dedicated Customer Service Agent with organizational and customer relation skills to ensure a fluid and enjoyable customer experience.

Skills

Languages