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Fred Eke

Experience Customer service specialist

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Intro
ABUJA- MABUSHI, Nigeria
Consumer Services
Joined February 26, 2023

Skills

Languages

English
-
Fluent
About
Positive and attentive customer service representative with 5+ years of experience in CSR roles. Eager to support a company in creating long-lasting customer relationships through conflict resolution. Achieved a over 23% above average customer retention rate on cancellation calls by utilizing active listening techniques.
Experience
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Jeff Butler International
Nov 2023 – Mar 2024
Remote
Appointment Setter (Cody Byrns)
— Researched and identified potential leads through various sources and qualified leads based on specific criteria to ensure they align with the target audience. — Made over 100 outbound calls and send 10 emails daily to prospective clients to introduce products or services. — Engaged in professional and persuasive conversations to generate interest in scheduling appointments. — Secured appointments with qualified leads for sales representatives or relevant team members. — Updated and maintained customer relationship management (CRM) systems with accurate and relevant information as well as documented call outcomes, lead details, and appointment schedules for future reference. — Exceeded daily, weekly, and monthly appointment-setting targets as set by management.
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Outsource Global
Apr 2018 – Nov 2023
Nigeria for US client (Remote)
Customer service and Data entry specialist
Managed real-time chat interactions, providing immediate assistance and support to customers. Addressed customer queries and concerns through chat, providing accurate and timely information. Supported customers in resolving issues related to products or services, ensuring a positive customer experience. Assisted customers with technical problems or difficulties, guiding them through troubleshooting processes. Managed order processing and fulfilled customer requests, ensuring accuracy and efficiency. Worked closely with other departments, such as sales or technical support, to address customer needs comprehensively
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Citizen Disability
Apr 2020 – Jul 2022
Remote
Telemarketers
— Initiated over 70 outbound calls and Emails to potential customers to pre-qualify leads for Social Security Disability Insurance (SSDI) — Call hospitals to verify the health claims of clients and request information for disability claim process — Collected and verified customer information, ensuring accuracy and completeness for pre-qualification purposes. — Utilized scripted dialogue to maintain consistency in communication and convey key information effectively
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