Gail Robyne Vd Sandt, Customer Relationship Manager

About

My name is Gail. I am 56 years old and from South Africa. Dynamic and results-driven Customer Relationship Manager with over 35 years of experience driving customer satisfaction and loyalty. Expert in implementing strategic customer relationship initiatives, utilizing advanced CRM tools, and fostering long-term business partnerships. Proven track record in enhancing customer engagement, reducing churn rates, and leading cross-functional teams to exceed sales and service goals. Adept at analyzing customer data, providing actionable insights, and customizing solutions to meet diverse client needs. Please do not hesitate to contact me.

Experience

Generation Success

Feb 2022 – Apr 2024

United Kingdom - Remote

Partnership & Acquisitions Key Account Customer Service Manager

 Directed SMB Account Managers to enhance client growth, achieve sales targets, and foster a culture of excellence.  Delivered prompt and professional customer support through email and phone communication channels.  Executed weekly Campaigns to cultivate and convert prospects.  Formulated and supervised strategic partnerships with stakeholders, guaranteeing alignment with organizational goals and objectives.  Negotiated contract terms and renewals with key clients for mutual benefit.  Streamlined executive support for CEOs by managing calendars, scheduling meetings, and coordinating travel arrangements, maximizing efficiency.  Prepared impactful reports, presentations, pricing analyses, and data for both internal and external purposes, driving organizational success.  Secure mutually beneficial contract terms and renewals with key clients through negotiation.  Drive mutually beneficial outcomes through negotiating contract terms and renewal agreements with key clients. Achievements:  Maintained 25% higher customer satisfaction scores through proactive support and effective problem-solving.  Galvanized sales team to exceed targets with a remarkable 40% surge in lead Generation.  Accelerated new partnerships through swift email and call responses, fostering stronger connections.  Earned awards or recognition for exemplary performance in customer success, showcasing dedication to excellence and delivering positive outcomes for both customers and the company.

Smart Office Connexion

Aug 2016 – Dec 2020

Boksburg, Gauteng, South Africa

Client Liaison Resource Scheduler

 Skillful in customer engagement and support, delivering exceptional experiences through expertise.  Successfully recruited, retained, and developed top talent, emphasizing continuous learning and skill enhancement.  Proficient in corporate account management and renewal strategies.  Maintained utmost confidentiality and professionalism while handling sensitive information discreetly.  Assisted customers in resolving technical issues with products or services through troubleshooting.  Ensured customer needs were met and issues resolved satisfactorily through follow-up.  Contributed to effective decision-making and business development by preparing strategic plans, presentations, and reports.  Nurtured strong client relationships and drove revenue growth through strategic account management.  Effectively communicated pricing insights and recommendations to stakeholders, including senior management, sales, and marketing teams.  Documented customer interactions, transactions, inquiries, and feedback meticulously in the company's CRM system.  Demonstrated flexibility and adaptability by undertaking ad-hoc tasks and projects in a dynamic work environment. Achievements:  Achieved consistently high satisfaction scores of 35% by promptly resolving queries.  Enhanced staff product knowledge, boosting sales and satisfaction.  Administered processes to reduce query resolution times, improving efficiency by 48%.

Alitel Connect

Aug 2013 – Jun 2016

South Africa

General / Customer Care Manager

 Identified sales improvement opportunities, providing targeted solutions to meet targets.  Offered coaching and mentorship to enhance team skills and performance.  Ensured prompt and accurate resolution of customer inquiries.  Collaborated on financial agreements with banks for client approval.  Provided seamless administrative support to CEOs, optimizing time management.  Facilitated CEO-team communication and scheduling for efficient collaboration.  Assisted in preparing strategic plans, presentations, and reports for decision-making.  Supported cross-departmental project management, ensuring deadlines were met.  Maintained strict confidentiality while handling sensitive information.  Demonstrated flexibility and adaptability through ad-hoc projects.  Managed a team of 15 as General Manager Achievements:  Surpassed Telecom sales objectives by 35% through strategic planning and execution.  Launched a transformative telemarketing sales initiative, boosting in-store merchandising revenue by 75% within one year.

NAC Samsung

Mar 2006 – May 2013

Benoni, Gauteng, South Africa

Assistant Technical Manager, Key Accounts Supervisor. Customer care

Technical ass Manager for 12 technicians. Supervisor for Automation company. supervise that leads are generated for sales consultants. Customer care for problematic clients. make sure technicians dispatched to the clients. do curtesy calls to the clients. upgrade new contracts.

Education

University of Umatli

Jan 1985 – Dec 1988

Bachelor of Business Administration (BBA), Bachelor of Business Administration (BBA)

Athlone Girls High Zimbabwe

Jan 1979 – Nov 1984

Grade 12 Senior Certificate, English Afrikaans Natural Science Mathematics Business Economics Accounting Bookkeeping Typing

Gail Robyne Vd Sandt

Customer Relationship Manager

Skills

Languages