Georgia Oboma, Experienced CSR and Account Management Specialist Driving Social Impact and Client Success.

About

Experienced in Customer Service & Account Management. Passionate about building strong client relationships. Results-driven team player and leader, attentive to details, and focused on achieving excellence. Let's elevate customer experiences together!

Experience

Frangiosa Farms

Jan 2022 – May 2023

Remote

Account Manager

Managed over 200 accounts, resulting in increased sales revenue by 15%.  Achieved a customer satisfaction rate of 95% and a client retention rate of 90%.  Generated a 10% increase in upselling and cross-selling revenue.  Conducted regular check-ins and business reviews, resulting in a 20% increase in repeat business and a 25% expansion of accounts.

INSURANCE SUPERMARKET

Nov 2020 – Dec 2021

Remote

Customer Support Agent

Consistently exceeded key performance metrics, including achieving a call quality score of 95%, a conversion rate of 20%, and a customer satisfaction score of 90%.  Streamlined the pre-qualification process by implementing efficient systems and workflows, resulting in a 20% increase in productivity and a 15% reduction in handling time per call.  Developed comprehensive knowledge of final expense life insurance plans, enabling accurate guidance and recommendations to customers.

HOLLY’S WELLNESS

Sep 2018 – Oct 2020

Lagos, Nigeria

Customer Service Rep

 Surpassed performance targets by achieving a 20% reduction in response time, a 10% increase in customer satisfaction ratings, and a 15% improvement in sales conversion rates.  Successfully resolved 90% of customer inquiries, concerns, and complaints with empathy and professionalism, turning potential negatives into positive outcomes.  Contributed valuable insights and suggestions for process improvement, driving a 25% increase in efficiency and enhancing the overall customer service experience.

Education

EBSU

Sep 2015 – Dec 2019

Bsc , Political Science

Georgia Oboma

Experienced CSR and Account Management Specialist Driving Social Impact and Client Success.

Skills