Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
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Experience
TELEPERFOMANCE
Jul 2013 – Sep 2017
Cairo, Egypt
Customer Service Representative
● Recommended products to customers, thoroughly explaining details.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Collected customer feedback and made process changes to exceed customer satisfaction goals.
● Responded to customer requests for products, services and company information.
● Offered advice and assistance to customers, paying attention to special needs or wants.
● Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
● Promptly responded to inquiries and requests from prospective customers.
● Sought ways to improve processes and services provided.
● Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
● Delivered prompt service to prioritize customer needs.
● Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
● Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
● Investigated and resolved customer inquiries and complaints quickly.
