A Senior Customer Service Professional with 9+ years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.
Experience
HSBC Middle East
Jan 2023 – May 2023
United Arab Emirates
Customer Services Executive
Accountable for acquisition of new and corporate clients.
Responsible to the cater the complain and provide the best possible resolution to retain the users.
Responsible to achieve the given revenue targets by using leads.
