Grace Inyambe

About

An adequate and passionate Customer Service Representative. I enjoy taking up new challenging responsibilities and working in a fast paced atmosphere. I understand what good customer service entails and how it benefit businesses. Customers are the lifeblood of every business, and since there is so much competition out there, I put them first, by making sure to wow them each and every time they encounter me. This in turn helps to increase client base and boost customer loyalty and retention. I am willing to go above and beyond to solve problems. I have an extensive experience in managing customer issues, answering questions about products, and making the best recommendations to customers based on their needs. I'm responsive, empathetic, trustworthy, passionate, solution-oriented, proactive, fast, and proficient in time management. Some of my skill sets include: ● Ability to manage different types of customers ● Excellent communication and presentation skills ● Ability to multitask, prioritise and manage time ● Ability to work with minimal supervision ● Attention to detail ● A great team player ● Great phone and email etiquette ● Complaint resolution I'm conversant with tools and softwares such as: Google Workspace | Microsoft Office | Look no further! I'm your Rockstar Customer Service Agent. I’m passionate about helping you achieve your Customer Service objectives in the most efficient manner. My services will help improve your overall Customer Satisfaction and Retention. I can’t wait to collaborate with you!

Experience

Til logistics

Jan 2022 – Jan 2023

Lagos, Nigeria

Customer service

Customer service representative, handle day to day phone calls and complaints. Create and respond to email communications with customers. Cross trained and provided back up for customer service colleagues when needed. Monitor the driver’s movements via phone calls and tracking devices.

The luxe shopper boutique

Jan 2018 – Jan 2020

Lagos, Nigeria

Front desk personnel

Attend to walk in and online clients.

Jay smarts ventures

Jan 2017 – Jan 2018

Cotonou, Benin republic

Customer care representative

Researched, produced and distributed media messages for publication in-local mass media. Assisted to develop and execute, social media’s spring strategies for automobile sales. Worked on weekends and functioned as front desk person in the absence of the receptionists. Doubled as a sales representative, marketed and sold automobiles to new customers on weekends. Interacted with customers and maintained records of interactions and transactions.

Pink n blue baby boutique

Jan 2012 – Jan 2014

Lagos, Nigeria

Sales Manager

Managed large amounts of inbound and outbound calls in a timely manner. Followed call center “scripts” when handling different topics. Identified customers’ needs, clarify information, research every issue and provided solutions.

Clover business ventures

Jan 2011 – Jan 2012

Lagos, Nigeria

Information desk officer

Provided clients with great customer services. Redirected phone calls to the appropriate department and take down messages. Directed visitors to departments to be attended to. Provided clerical support to the firm and maintained a clean and professional front desk reception.

Education

Les Cours Sonou University, Cotonou, Benin Republic

Jan 2014 – Jan 2018

Bachelor in science , International Relations

Broadway international school

Jan 2005 – Jan 2010

School certificate

Skills

Languages