Grace Ibimina Brown uke, Customer Service Representative Committed to Excellence and Creating Memorable Client Experiences

About

A dedicated and focused a highly skilled and experienced Customer Support Specialist to join our growing Customer Support team. As a Customer Support Specialist, responsible for providing world-class customer support by resolving customer issues while collaborating internally to ensure our customers have the best experience possible and contributing to the success of the Company.

Experience

Ministry of Health

May 2023 – Aug 2024

Yenagoa Bayelsa state

Administrative support officer

1. I worked with cross-functional teams, including Customer Success, product development, and operations, to address customer needs and provide timely solutions. 2. Handling official correspondence through emails, letters, and phone calls, ensuring timely and professional responses. 3. Organizing, updating, and maintaining health-related databases and records, ensuring data accuracy and confidentiality. 4. Assisting in the coordination of health programs, initiatives, and events, collaborating with various departments and stakeholders. 5.Tracking budgets, processing invoices, and coordinating procurement to ensure efficient office operations. 6. Preparing agendas, taking minutes, and following up on action items to ensure effective communication and task completion. 7. Assisting in the preparation and dissemination of health policies and procedures, contributing to policy review processes. 8. Acting as a point of contact for internal and external stakeholders, providing information, addressing inquiries, and directing them to the right channels.

Patribrown And Sons Limited

Jan 2022 – Feb 2023

Portharcourt River State

Supervisor

1. Overseeing the allocation and use of resources such as materials, tools, and equipment to optimize efficiency. 2. Identifying areas for improvement in operations and implementing strategies to increase productivity and efficiency. 3. Training and onboarding new team members, ensuring they understood company processes and safety protocols. 4.Leading a team, assigning daily tasks, and ensuring that operations ran smoothly and efficiently. 5. Evaluating employee performance, providing feedback, and addressing any performance-related issues. 6. Ensuring that products or services met the required quality standards and addressing any discrepancies.

Selah’s Venture limited

Aug 2020 – Nov 2021

Bonny Island, River State

Junior personal assistant

1. Organizing domestic and international travel, including booking flights, accommodation, and arranging transportation. 2. Handling personal errands and tasks as needed to support my executive in balancing work and personal commitments. 3. Managing sensitive information with the highest level of discretion, ensuring confidentiality at all times. 4. I Maintained a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers. 5. Managing emails, phone calls, appointments, and coordinating travel plans.

Education

Madonna University Okija, Anambra State

Oct 2017 – Aug 2022

B.S.C, International Relations

Kings and Queens High School

Sep 2012 – Aug 2017

West African Senior School certificate (WAEC)

Grace Ibimina Brown uke

Customer Service Representative Committed to Excellence and Creating Memorable Client Experiences

Skills

Languages