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Great Obum Ikechukwu

Customer service representative

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Intro
Abuja, Nigeria
Studied Virtual Assistant at African Leadership Accelerator
Studied Time and Stress Management at Saylor Academy Washington DC
Studied Professional Etiquette at Saylor Academy Washington DC
Studied Public Relations at Saylor Academy Washington DC
Studied Health Safety and Environment at Environfly United Kingdom
Studied Human Resource Management at Saylor Academy, Washington
Studied Microbiology at Abia State University
Food & Beverages
Joined July 26, 2023

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About
Customer service representative with more than 5 years of experience
Experience
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Efugo Farms
Jan 2022 – Jan 2023
Kuje, Abuja, Nigeria
Customer service representative
. Contacted foreign clients via email & photo to follow-up with the sales process . Answered client correspondences through email, social media, and by phone. . Relayed extensive product information to customers. . Closed sales for the company. . Filled customer records, including contact information, purchases and billings. . Conducted surveys and wrote reports based on customer feedback on products and services. . Provided customers with clear instructions to resolve issues. . Rerouted customer calls to other departments when advanced solutions are needed.
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Henz Medical Laboratory
Nov 2017 – Dec 2021
Orlu, Imo State, Nigeria
Customer service representative
. Contacted foreign clients via email & photo to follow-up with the sales process . Answered client correspondences through email, social media, and by phone. . Relayed extensive product information to customers. . Closed sales for the company. . Filled customer records, including contact information, purchases and billings. . Conducted surveys and wrote reports based on customer feedback on products and services. . Provided customers with clear instructions to resolve issues. . Rerouted customer calls to other departments when advanced solutions are needed.
Education
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African Leadership Accelerator
Jun 2022 – Sep 2022
Virtual Assistant
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Saylor Academy Washington DC
Oct 2021 – Jan 2022
Time and Stress Management
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Saylor Academy Washington DC
Aug 2021 – Nov 2021
Professional Etiquette
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Saylor Academy Washington DC
Aug 2020 – Dec 2020
Public Relations
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Environfly United Kingdom
Jun 2020 – Aug 2020
Health Safety and Environment
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Saylor Academy, Washington
May 2020 – Aug 2020
Human Resource Management
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Abia State University
Sep 2011 – Sep 2015
Bachelor's degree , Microbiology
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