Motivated Individual who is working as an operations manager and the responsibilities are formulating strategy, improving performance, procuring material and resources, secure compliance, mentoring the team members, finding ways to increase quality of customer service and implementing best practices across all levels. Worked also as an accountant for a number of years and have a vast experience in retail sales with many achievements such as employee of the month multiple of times, Product hero and a many of training medals.
Experience
La Rose De Sim
Jan 2020 – Present
Beirut
Operations Officer
Monitor operations performance and work with other teams (Customer Service, Seller Support, Product and Operations) to address performance issues and ensure metrics are within goals. Providing superior customer service leadership. ï‚· Continuously provide critical shift related information to frontline management and operators. ï‚· Create mechanisms to optimize core sales operations functions, such as goals/ KPI reporting, variable compensation, revenue flow, and executive escalations and approvals.
ï‚· Analyzing and maintaining operational data, and monitoring product inventories.
 Ensuring positive client, supplier, and vendor relationships.  Maintaining the appearance of the stores by monitoring the condition of the store environment, merchandise, and employees’ uniforms and appearance.  Training new employees to ensure proper performance in their jobs.  Ensuring that all company procedures are followed to ensure employee safety and customer satisfaction.  Ensure that systems, tools, and processes enable the introduction of new products.  Work with sales team involved in proposing, selling and forecasting.  Billing/Invoicing/Collections; Ensure billing, accounting and receivables teams all get accurate data feeds to track revenue and collections.  Attainment planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.  Organizing data and generating deep customer insights to enhance sales force productivity and effectiveness.
