I have been in the BPO business for over 3 years, have learned about call handling, customer feedback or feature requests, i have worked as a retention agent as well, i have worked as a Fraud risk investigator for Remitly, i am a goal oriented person, fast learner it is a quality on me
Experience
Remitly
May 2022 – Present
Managua
Fraud Risk Investigator
I perform the position of customer protection associate, which consists of investigating and identifying fraud patterns in the accounts of service consumers, as well as ensuring that the rules established in the user agreement are complied with in order to safeguard the information and integrity of consumers, the post carries out a detailed review of identity documents, a process better known as the KYC Process (Know Your Customer) for the validation of consumer identity.
